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Privacy Policy

 

At CharcoalBob.com we delight in sharing our passion for grilling with our Members and Guests. Guess you could say that we take the fun of grilling seriously. What we also take seriously are the privacy of our Members and Guests, and the information entrusted to us as they use the features and services of CharcoalBob.com.

Please read the following to learn more about our Privacy Policy. This policy may change from time to time so please check back periodically.

What This Privacy Policy Covers

This policy covers how CharcoalBob.com treats personal information and data that we collect and receive from your use of CharcoalBob.com. Personal information is information about you that is personally identifiable such as your name, address, email address, or phone number, and that is not otherwise publicly available.

This policy does not apply to the practices of companies that may display content, advertising and offers to you via CharcoalBob.com, or companies that provide services, such as membership billing, to CharcoalBob.com. Please refer to the respective privacy policies of these companies.

Information Collection and Use

CharcoalBob.com collects personal information when you become a Charcoal Bob Member. This includes your name, address and email address. During the enrollment process, CharcoalBob.com also collects select information from PayPal, such as the PayPal subscription details needed should you cancel your Membership. However, CharcoalBob.com does NOT collect information related to your PayPal account, including credit card information or your PayPal password.

CharcoalBob.com may collect personal information such as your name and email address if you request support, provide feedback or offer suggestions about the service. CharcoalBob.com also collects personal information from PayPal, such as your name and email address if you make a contribution via the Charcoal Bob Tip Jar. However, CharcoalBob.com does NOT collect information related to your PayPal account, including credit card information or your PayPal password.

Companies that display content, advertising and offers to you via CharcoalBob.com may also request or require personal information such as your name, address, email address, etc.

CharcoalBob.com automatically receives and records information on our server logs from your browser, including your IP address, CharcoalBob.com cookie information, the pages you request, items on the grilling list, cookout parameters and cookout printouts.

CharcoalBob.com collects information about your use of the services for the general purposes: of customizing the content you may see, to fulfill your requests for products, services and support, to improve our services, conduct research, provide anonymous reporting for internal and external purposes and ensure that the services are being used according to the Terms of Use and Member Agreement.

Information Sharing and Disclosure

CharcoalBob.com does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances:

. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims.

. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Use or Member Agreement, or as otherwise required by law.

. We transfer information about you if CharcoalBob.com is acquired by or merged with another company. In this event, CharcoalBob.com will notify you before information about you is transferred and becomes subject to a different privacy policy.

CharcoalBob.com may display targeted content, advertising and offers based on personal information. Advertisers (including ad serving companies) may assume that people who interact with, view, or click on targeted ads meet the targeting criteria - for example, owners of grills from a particular geographic area.

Cookies

CharcoalBob.com may set and access CharcoalBob.com cookies on your computer. A cookie is a small amount of data that is sent to your browser from a Web server and may be stored on your computer's hard drive.

CharcoalBob.com may let other companies that display content, advertisements or provide services on some of our pages to set and access their cookies on your computer. Use of cookies by other companies is subject to their respective privacy policies.

Advertisers, content providers or other companies do not have access to CharcoalBob.com cookies.

Your Ability to Edit and Delete Your Account Information and Preferences

CharcoalBob.com Members can edit your account information, including your preferences for receiving or opting-out from offers from Charcoal Bob or other companies, at any time by selecting the Member Services tab at the top of every Member screen.

CharcoalBob.com Members can also edit and delete your Favorites, grills and preferred settings by selecting the options available from the My Grilling tab.

We reserve the right to send you certain communications relating to the services of CharcoalBob.com, such as service announcements and administrative messages that are considered part of your CharcoalBob.com account, without offering you the opportunity to opt-out of receiving them.

Members can cancel their CharcoalBob.com membership at any time. In most cases your account will be deactivated and then all stored preferences, cookouts and the like will be deleted from our user database in approximately 30 days. This delay is necessary to discourage users from engaging in fraudulent activity.

Please note that any information that we have copied may remain in back-up storage for some period of time after your deletion request. This may be the case even though no information about your account remains in our active Member databases.

Confidentiality and Security

CharcoalBob.com limits access to personal information about you and details about your cookouts to employees who we believe reasonably need to come into contact with that information to provide support or services to you, or in order to do their jobs.

We maintain physical, electronic, and procedural safeguards to protect personal information about you.

Secure Socket Layer (SSL)

CharcoalBob.com uses SSL (Secure Socket Layer) encryption when transmitting certain kinds of information, such as payment information. An icon resembling a padlock is displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment.

Reporting Incidents

If you believe your CharcoalBob.com account has been compromised, please contact: privacy@charcoalbob.com.

If you have been contacted by someone about your CharcoalBob.com account asking for a Sign In ID, password or other personal information, please forward the email to privacy@charcoalbob.com. Please include the full headers and the HTML source code of the email you received.

Effective Date: July 15, 2005

 

 

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